Job Purpose:

Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.


Skills/Qualifications:

Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking


Duties:

- Determines requirements by working with customers.

- Answers inquiries by clarifying desired information; researching, locating, and providing information.

- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.

- Maintains call center database by entering information.

- Keeps equipment operational by following established procedures; reporting malfunctions.

- Updates job knowledge by participating in educational opportunities.

- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Learn more about us:


Visit our website:


Monday thru Friday shifts available. No weekends, holidays or late evenings.


Compensation:

Qualified employees received a modern smartphone with free service 90 days after training.

Medical, Dental and Vision Insurance after only 30 days

Monday - Friday daytime hours, no weekends!

Weekly payroll

Advancement Opportunities

All applicants continuing to employment with our company must be able to successfully pass a 7 year criminal history background screening and drug screening (including marijuana).

Thank you for your employment interest in TeleServices Direct and TSD Global. At TeleServices Direct, we take pride in hiring talented individuals for call center positions and developing them into future leaders with our Company. Over 90% of our Operations Management Staff were promoted from within! Additionally, we are continuously hiring for Senior Level Corporate, Operations, and IT positions.

    Contact our local Recruiting Team for Immediate Response - 317-###-####

    TeleServices Direct is a member of the Direct Marketing Association, American Teleservices Association and the Better Business Bureau.


    Associated topics:
    answer, call, call center, client service, customer service, customer service representative, help desk, service call, service representative, support specialist

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